Privacy Policy

Miami Shuttle Van ("we," "our," or "us") operates the website miamishuttlevan.com and provides party bus rentals, shuttle services, and group transportation in Miami, Florida. This Privacy Policy explains what information we collect, how we use it, and the choices you have. If you have questions, email us at info@miamishuttlevan.com.

1. Information We Collect

We collect information you provide directly to us when you fill out a quote request or contact form. This includes:

• Your name
• Email address
• Phone number
• Event date, time, and location
• Number of guests and type of event
• Any additional details you include in your message

We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and the source that referred you to us (for example, a Google ad or a direct link). This data is collected through cookies and analytics tools described below.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Provide and coordinate transportation services
• Send you booking confirmations and service-related communications
• Improve our website, marketing, and overall service quality
• Analyze how visitors use our site so we can make it more useful
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that produces legal effects.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how people find and use our site. You will be asked for your consent before these tools are activated. If you decline, we will not load analytics or session-recording scripts.

The tracking tools we use include:

• Google Tag Manager & Google Analytics — tracks page views, traffic sources, and user behavior on our site. Google's privacy policy is available at policies.google.com/privacy.
• PostHog — session recording and product analytics tool that helps us understand how visitors interact with our site. PostHog's privacy policy is available at posthog.com/privacy.

You can manage or withdraw your cookie consent at any time by clearing your browser cookies and revisiting our site, where the consent banner will reappear.

4. Third-Party Services

We use reputable third-party services to operate our website and process your information:

• Resend — used to deliver email notifications when you submit a quote or contact form. Your name and email address are transmitted to Resend solely for the purpose of sending that email.
• Supabase — a secure cloud database where your form submissions are stored so our team can follow up with you. Data is stored on servers in the United States.
• Vercel — the platform that hosts and serves our website. Vercel may log request metadata (IP addresses, headers) as part of normal hosting operations.

Each of these providers has its own privacy policy and security practices. We only share the minimum information necessary for them to perform their services.

5. Text Message Service

MIAMI TOURIST & TRANSPORTATION SERVICES, INC. sends text message updates and responses to transportation customers about pricing and products offered at miamishuttlevan.com.

We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes and are exempt from such sharing.

We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.

This policy applies to your use of the Text Message Service and does not modify our general Privacy Policy, which may govern our relationship with you in other contexts.

6. Data Retention

We retain lead and inquiry data (name, email, phone, event details) for up to two years from the date of submission. This allows us to follow up on pending inquiries and review past bookings. After that period, records are deleted or anonymized. If you would like your data removed sooner, see Section 6.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications

To exercise any of these rights, email us at info@miamishuttlevan.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: